Phone Verification Through Outsourced Telemarketing Services

Updating an in-house client database can sometimes become a very tedious work to accomplish. Updating their databases can be seen as another stressful task to accomplish. Still, it should not be looked at as an unimportant role for the business. If business owners have neither the time nor the resources to build an in-house team for updating their consumer and client databases, then they do not need to worry as they can outsource the service in a telemarketing company.

Phone verification is just one of many services that telemarketing companies can provide businesses. Through phone verification, telemarketing representatives are able to to confirm a client’s status as to what is their level of interest towards the business. Additionally, they can confirm and update all the necessary information with the business’ database. Doing so enables the business to not lose any of their precious clients and always keep a strong competitive edge over other organizations within their industry.

A telemarketer’s level of respect is astounding as they are able to completely and effectively handle any type of rejection and objection that they might come across within their calls. Even though they are just confirming various data within the database towards the business’ clientele, objections and rejections are still far too common for a telemarketer’s cold call.

Telemarketers are exceptionally good at requesting for the necessary information within a business’ clientele. Most people might think that you are just confirming data so it means that he job is very easy, when in fact it is not.

Cold calling clients means that there is a slight chance that these telemarketers have interrupted their clientele with something important. As such, there are times that clients tend to be agitated and irritated during the course of the cold call. Telemarketers are able to effectively pacify and contain such clients with their high degree of respect and professionalism in order to acquire all the necessary data that they need.

For a better understanding on this matter, let us take a look at two examples. The first one will be that of an inexperienced representative doing data verification while the other will be that of a highly experienced telemarketer.

Good day Mr./Ms. —– I work for —- and we have found that you have been an existing client within our database. I would just like to verify if…”

In this example, the inexperienced representative is too straight forward. This scenario seems as though the representative is trying to pin the client up against the wall to try and get the necessary information. What might happen is that the client may become even more irritated and opt to look for other businesses to make transactions with. This is very unsatisfactory when it comes to keeping the business afloat. Now, let us take a look at how an experienced telemarketer handles data verification.

Good day Mr./Ms. —- My name is —- How are you today? Is this a good time to call? (If yes) Actually, we are a company called —- and we have found that you are one of our loyal customers. We would just like to verify some data within our database if the information here is correct, is that OK with you?”

In this manner, the telemarketer has an advantage over the inexperienced representative as they approach their clients with a friendly and professional manner.

Looking at these two examples, we can safely say that outsourcing in telemarketers for phone verification services is the right way to go for any business that wants to update their client database.

 

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